AKMINER

Who is AKminer ?

Registered in the China , AKminer is the leading distributor specializing in supplying the most sought after ASIC Mining hardware for cryptocurrency mining, ranging from Bitcoin, Ethereum, Zcash, Litecoin and Dogecoin to other less well known coins such as Kadena, Handshake and Dash .

Based in China mainland ,we have established a strong working relationship and a high level of support from the major ASIC mining hardware manufacturers such as Bitmain, Goldshell, Innosilicon, MicroBT, Canaan, IBelink and more.

AKminer team is committed to providing exceptional first line support and high standard of customer service as well as dedicated to providing the best cryptocurrency mining equipment available on the market.

Our customer base ranges from avid enthusiasts setting up their very first mining rig to experienced miners adding the latest releases to their existing mining farms and we greatly appreciate the opportunity to work with each and every customer.

AKminer Technologies – Aim to be your best one-stop sourcing solution provider for mining business, also your eyes on China mining hardware and the newest miners always available from here.

Our online shop makes sure any interesting individuals and companies easy to purchasing mining machines without any barriers, no matter where are you and what languages you with.

AKminer Technologies now becoming a global leader for the good of merchants, entrepreneurs and established corporations for all cryptocurrencies business.

Where are AKminer facilities?

Our operations are handled from the HK or China mainland , all of our miners are stored in and shipped directly from our Hong Kong or China mainland shipping facility.

What is the AKminer product price range?

We have established a strong working relationship with the manufacturers, which allows us to provide one of the most competitive prices on the market.

As we supply new as well as used miners, the prices of our products can range from as little as £199.99 to as high as £44,499.99* (prices subject to change).

As a standard rule, the price of an ASIC miner depends on the unit’s profitability and performance, therefore the higher performance and profitability, the higher the price

What cryptocurrencies can I mine with AKminer advertised miners?

The cryptocurrencies which you can mine are dependent on the algorithm which the ASIC miner supports. Our most popular miners mine – Bitcoin, Ethereum, Litecoin, Zcash, Dash, Kadena, Decred, Siacoin, however some of the advanced miners can mine as many as 8 other coins.

For example: ASIC miners that support the SHA-256 algorithm can be used for Bitcoin mining and ASIC miners that support the Ethash algorithm can be used for mining Ethereum. Please note, ASIC miners can only mine the cryptocurrencies on that algorithm specifically and can not be re-programmed to mine other coins.
You can see each miners mining abilities in the products specification under Mineable coins.

Where can I see what type of miners you sell?

To see the full range of miners we sell, please follow us on Telegram channel go to our homepage and click on the Products drop down list
Here you will be able to shop miners by cryptocurrency, brand , algorithm or simply select view all and look through our complete product list.

命令

Can I collect and pay for my order in person?

Although all of our operations are handled from the HK or China mainland, all of our miners are stored in our Hong Kong shipping facility. Therefore, unfortunately, at this moment it is not possible to collect and pay for orders in person.

Will I see all my previous orders on my account?

All orders placed once you’ve logged into your account, will show up on your account.
If however you placed an order without logging into your account first, it will not show in your main account and you will only be able to view each order separately.

How can I check my order and shipping status?

Please log in to your account on the website and look for order status next to your order number.

 

You might see the following statuses:

1) Payment pending + Unfulfilled: we are still waiting to receive the payment for the order

2) Paid + Unfulfilled: we have received the payment and currently processing the order and preparing it for dispatch

3) Paid + Fulfilled: we have dispatched the unit and added tracking details for you on the order page

Can I reserve a unit which is currently out of stock by paying for it in advance?

Unfortunately, we can’t accept payment for units that aren’t listed as available for pre-order on our website.

 

For an update on the release of all miners, please sign up for our newsletter .

I am trying to log into my account but the system says my email doesn't exist. What should I do?

There can sometimes be a system error. If this happens, please let us know and we’ll re-activate your account.

Can I place an order over the phone?

Unfortunately, all of our orders must be placed directly through our online store.

If you know you would like to place an order with us, please open any of our pages on our website and look for LOGIN and CREATE AN ACCOUNT on the top left side of the screen. If you have already created an account, you can just log in and continue browsing our store, however if this will be your first purchase, please click on and create an account before continuing to browse.

Once you’ve logged in and/or created your account, head to the product page of the miner you would like to order.
Please select the relevant batch, voltage option and shipping destination (China or Rest of the World) and add the unit to your cart and follow through to checkout.

Please note, if you place an order without logging into your account first, your orders will not be linked to your customer profile and you won’t be able to view all previous orders in one account. You will still be able to access details of previous orders, but you will need to check each order separately.

Can I place an order without making an account?

Yes, AKminer can also provide you with a direct invoice for your order. Please contact us at [email protected] and provide us with the following:

  • the ASIC miner/s and the quantity you are interested in
  • your contact details
  • your full billing and shipping address
Why does the order status show that my order was cancelled?

There could be two reasons why your order has been canceled online:

  1. Our online system will automatically cancel an order after 10 days if payment is not received.
    Once your order has been placed please make sure to email us your proof of payment at: [email protected]
  2. If a payment is made through Coinbase Commerce, please make sure to send the exact amount as stated on the invoice. If the incorrect value is sent your order will automatically cancel. If you receive this notification do not worry.
    Please contact us and we will manually resolve this for you and replace the order on your account.
Can I sell you my used miner?

Unfortunately,AKminer does not buy back miners or purchase any ASIC miners from our customers or the open market.

Payments

How much tariff we need to pay ?

We are able to change description ( non miner ) and also declare low value like $200 per unit only to lessen the import fees ,also can declare what you requested .

How we can guarantee the miners can be shipped after payment done ?

1.akminerc.com involved mining hardware business with great reputation since 2018 .

2.akminer.com is verified top seller on asicminervalue and cryptocompare .please find our affiliate partners on our home page .

Do I have to pay for my order at the time of placing the order?

Due to the high demand of ASIC miners, we ask our customers to pay for their order and provide a copy of their payment receipt within 24 hours of placing the order.

 

Please note, we are not able to reserve any units for our customers until the payment for the order has been received.

Can I pay via Escrow, Bank Card, Paypal or cash?

We only accept payment in USD via wire transfer (online or direct bank deposit) or via cryptocurrency.

Please contact us via [email protected] or Whatsapp to get bank info if wanna bank wire .

Can I pay for my order in instalments?

Although we prefer to receive payments in full, as long as the full amount is sent within 24hrs and you’ve added your order details to all parts of your transfers, we do allow for payment to be sent in parts. Due to the high demand of ASIC miners, we ask our customers to provide proof of payment within 24 hours of placing the order.

Once an order has been paid for, please send us a copy of of your wire transfer or crypto payment proof to: [email protected]

Do I need a Coinbase commerce account to pay with cryptocurrency?

Although we take cryptocurrency payments to our Coinbase Commerce wallet, you do not specifically need a Coinbase account to make payment for your order in cryptocurrency. At checkout you can make payment from any account / company in which you hold your cryptocurrency.

Shipping

What courier you will use for shipping ?

In generally ,we always use UPS air to ship the orders but we can use DHL or FedEx air too if you want ,please remember to make note when place the order if you want other shipping methods .

AKminer can do DDP shipping ?

Sorry ,UPS ,DHL and FedEX air could not do DDP shipping for us cos miner is expensive item and we always buy high shipping insurance ,DDP shipping method so easy to lost the shipment when transit and the shipping companies could not afford that.

What does the different stock and batch details mean?

In-stock

This means that we have these units in-stock at our warehouse in Hong Kong, from where we ship all of our units from.

‘Month’ batch (ie. April batch)

This means that these units are from further release batches and will only be released by the manufacturer on the said ‘Month’.

Please note the predicted release month is set by the manufacturer and AKminer has no control over the exact release date and cannot be held responsible if the manufacturer withholds, withdraws or delays the batch release.

How long will it take for an order to ship?

Please note, any shipping or delivery dates provided are estimates only, we are not responsible for any delay from the courier companies or manufacturers. This includes and is not limited to the expected release date of any new miners or any couriers transit being spot checked by border control.

As per standard, we aim to arrange dispatch for all in-stock units within 7 working days of receiving full payment for the order.

IN- STOCK UNITS 

It takes 5-7 working days for the units to arrive in your country.

* For shipments to Russia and Kazakhstan:
For these countries we offer DDP special line service and once the units are dispatched it takes between 10-15 working days to arrive. The units are shipped from our Hong Kong facility to our shipping partner in Moscow and then forwarded to your address in Russia. There are no customs clearance or duty charges as this is handled by our team, therefore you will only need to handle the domestic shipment from Moscow to your delivery address.

 

FUTURE RELEASE UNITS

Units will be arranged for dispatch within 5 working days of the units being released by the manufacturer. After this it follows the same shipping pattern of in-stock units.

 

USED UNITS

All used units will first be fully tested to ensure they are in full working order before shipment.

Used units can take slightly longer to ship due to additional testing carried out before shipment. On average the testing takes 5-7 working days. After this it follows the same shipping pattern of in-stock units.

What are AKminer working hours?

Our official working hours are Monday to Friday 9:00 – 17:30 (GMT) in China time zone .

Where are you shipping all orders from?

Although all of our operations are handled from the HK or China mainland, all of our miners are stored in and shipped from our Hong Kong or China mainland shipping facility.

My order hasn’t been shipped out yet, can I cancel my order or exchange it for a different unit?

Unfortunately, as per our terms and conditions, we are not able to offer any cancellations, exchanges or refunds once an order has been placed and processed. Order is classified as processed as soon as the payment is received.

I can see my order has been received in my country, but is not yet delivered to me. When will I receive it?

Please reach out to your local (order specific) shipping company to arrange customs clearance and delivery.

Which countries do you ship to?

We ship our products worldwide, however, as there a handful of countries where customs clearance can be slightly more difficult than the rest, we ask that our customers double check that they are able to handle the customs clearance in their country before placing an order with us.

If you have already checked your local customs and import rules and guidance and you are still unsure, please send us a quick message and we will do our best to assist.

I have received part of the order but not all of it. When will I receive the remaining units?

If your order consists of several units and they are of different make, release batch or if they are used:

They will be shipped separately and in line with our standard processing and shipping times. As soon as each part is dispatched, a tracking number will be added to your order page. This will continue until all units are dispatched, and then your order status will change to Fulfilled.

If your order consists of several units and they are of the same make and batch:
On rare occasions parcels can be transited in other pallets and Shipping company can take a bit of extra time to arrange it on board. We advise our customers to contact the relevant shipping company at first instance to speed up the process of clearance and schedule delivery for the rest of the parcels in the shipment.

Are there any specific requirements when shipping units to Europe/EEA?

From 2023 all customers shipping goods to Europe/EEA require to provide a TIN (Taxpayer Identification Number).

TINs are also useful for identifying taxpayers who invest in other EU countries and are more reliable than other identifiers such as name and address.

 

 

Technical

Do you issue Certificates of Conformity?

Although not all miners have Certificates of Conformity, we do have them for most of our miners. Please send us an email and we will either issue you with a certificate or we will provide you with a link for a download from the manufacturers website.

Where can I check the rentability of a machine?

The profitability of each miner (per day) can be checked on here

What power cable will I need for my miner?

All ASIC miners sold by Coin Mining Central (if provided by the manufacturer) come with their original, only Chinese power outlet cables. As these cables are not fit for use in the rest of the world, sometimes, for safety measures, the manufacturer will not include their Chinese power outlets with the miner when shipping outside of China.

Power cables suitable for European, UK, American or any other type of power sockets can be easily purchased online or at most electronics stores.

Below you can see which power supply cable is necessary for each type of ASIC miner:

 

C13 16-20amp Power Cable:

1) Bitmain

2) Innosilicon

3) IBeLink (BM-S1, BM-N1, BM-K1)

 

C19 16-20amp Power Cable:

1) Canaan

2) Goldshell (apart from Goldshell Mini-Box miners which need C13 power cables)

3) IBeLink (BM-N3, BM-K3)

4) Whatsminer

5) StrongU

Should I contact AKminer support team before disassembling the miner?

Absolutely. To ensure your warranty for the miner isn’t breached, please send us an email before disassembling the miner.
In your email, please give us your order number, describe the problem and provide the serial number of the affected miner.

Please note, if you disassemble the miner without approval, miners warranty will be void.

Please try to cintact our support team to get further assistance .

Where can I find user manual or user guide for my ordered miner?

Please send us a quick email and we will provide you with all of the documentation you require.

Can I convert a miner that mines one type of coin (e.g. Bitcoin) to mine a different coin (e.g. Ethereum)?

Unfortunately it is not possible to alter the miners to mine a different currency than it was originally built for.

You can shop miners based on their mineable currency or you can select them from the dropdown menu on our products page.

What set-up would you recommend for a home/office and would you be able to help me set-up?

We can provide you with full assistance from setting up to troubleshooting.

All of our miners are very simple to set up and are nearly ready to go from the box.

You will need to make sure you have an Ethernet cable to plug your miner into your router and the correct power cord.

For most miners, there is a user manual to assist with setting up, but if required, we are more than happy to assist.

What should I do or prepare before receiving the miner?

In order to provide the necessary conditions for successful operation of the miner, we would advise you to prepare a stable network and power supply as well as a ventilated environment. Once this is done, you may wish to review the user guide, apply for a mining pool account and watch some tutorials relevant to your specific miner.

What should I do once I receive the miner?

Please conduct a preliminary inspection of miner before operation and if you find anything outside the norm, please take photo and contact us immediately.

  • Check whether the appearance of the miner is deformed or damaged, check fan and connect wire as well.
  • Check whether miner has abnormal noise, and observe whether there are any radiating fins falling off.

Do not disassemble the miner by yourself. The miner is affixed with anti-disassembly label. The miner immediately loses warranty service while user disassembles without any permission.

What are the first mistakes that I should be wary of as a beginner miner?

When running an ASIC miner please make sure you have the right environmental conditions. Some small miners such as the Goldshell KD-box, Dogecoin Mini, SC Box miners are built for use at home or the office. However, if you are running a larger and more powerful ASIC miner at home you would need to make sure you have ventilation and cooling systems in place to stop the miner from overheating. This way you can reduce your downtime and keep the miner running and profitable throughout the year.

Do I need a high speed Wi-Fi connection to be able to mine?

The bandwidth of your crypto mining will depend on some factors. Traditionally, crypto mining does not use a lot of bandwidth. There is no specific amount of bandwidth crypto mining uses. But, at an average, if you’re mining on your own, you will need a bandwidth speed of 15kbps for inbound transactions and 12kbps for outgoing transactions.

How long will my new unit be profitable?

ASIC miners are built for longevity. Therefore, most miners will continue to be usable for years to come and provide profitability in the foreseeable future. Please take into consideration the profitability of ASIC miners is impacted by a number of things including: the mineable coins value, the power consumption and hashrate.

Thanks for visiting our page and if you still need help then please contact us at [email protected]